Scan, order and follow the service from the same phone.
No app download. The QR code can already know the room, table or service point, and the venue keeps its own menus and branding.
See guest ordering →QR ordering for hotels, room service and restaurants
QR ordering that fits the way your venue actually serves.
Guests order from their own phone. Your team receives the room or table, guest names, choices, notes, courses and waiting status together, so the order still makes sense when it reaches service.
14 daysFull software trial
£49/moComplete software plan
No appGuests use a normal browser
Actual QRelia screens
Open showroom
One service record from scan to completion.The guest view, Receiver and venue dashboard are connected to the same order rather than behaving like separate demos.
Built with a live hotel, not around a slide deck
Le Pommier has been part of the product story since the first room-service build.
QRelia grew from a room-service prototype first built in 2020 and later returned to live service at Le Pommier Hotel in Guernsey. Real orders and direct operational feedback have shaped how locations, menus, waiting, courses, reporting and the Receiver work.
“Lukas was the ONLY person I would trust to build a bespoke app for my individual hotel needs.”
Why QRelia exists
A QR menu is the easy part. Service is where the detail gets lost.
Room 18. Terrace table 6. Two guests. Starters first. One modifier. A note for the kitchen. A realistic wait. Those details need to arrive together and stay together until the order is finished.
QRelia was built for that operational middle: the point between a guest choosing what they want and the team actually serving it.
Receive an order with the service context still attached.
The Receiver keeps location, guests, choices, notes, course progress and waiting information visible while the order moves through service.
See the Receiver →Look back at the service record instead of piecing it together later.
Orders, preparation activity, area demand, reporting and QR production sit in the same venue platform.
See venue intelligence →The service journey
What happens after somebody scans the QR code?
The useful answer is not “a digital menu opens”. It is what happens to the order after that.
01
The guest
The right menu opens for the right place.
A room, table, terrace, garden or poolside QR can open QRelia with that location already known. Guests choose items, modifiers and service preferences in the venue's mobile menu.
Hotel QR ordering →
02
The team
The Receiver shows what was ordered and how it should be served.
Staff can see the location, guest names, items, notes, modifiers, courses and waiting status without reconstructing the order from separate systems.
Hospitality order management →
03
The venue
The same service becomes useful operational history.
Management can review live orders, order history, preparation activity, area demand, analytics and printable reports from the venue side.
See the full platform →
Where it fits
QRelia is most useful where ordering has a location and service still needs judgement.
That can be a hotel room, restaurant table, terrace, garden or another service point. It does not require replacing every system around it.
Hotel room serviceKeep room, guest and course detail together.Explore →
Restaurant tablesGive the team table-aware orders with modifiers and guests.Explore →
Terraces, gardens & poolsideMake dispersed service points explicit instead of relying on memory.Read the guide →
Digital menusUse the menu as the start of a service workflow, not the end of one.Explore →
Optional connected hardware
The Ambient Device is optional. The software is not built around selling you hardware.
If a venue wants an at-a-glance physical cue, the QRelia Ambient Device can show order states through light and a full-colour LCD. Basic runs the complete software without it.
Straightforward pricing
You can see the price before you speak to anybody.
Every plan starts with a 14-day trial. Basic contains the complete software platform. Premium adds connected device access.
See full pricing and inclusions →Complete guest ordering, Receiver, venue administration, analytics and QR production.
Everything in Basic, plus access to connected QRelia Ambient Devices.
A sensible next step
Tell us how your venue serves today.
You do not need to prepare a presentation. A venue name and a few lines about the ordering problem are enough to start.
- 1You describe the venue.
Rooms, tables, terrace, current process, or simply the bit that is causing trouble.
- 2We look at the relevant workflow.
No generic feature tour. The conversation stays around the service you described.
- 3If it looks useful, try it with your own setup.
The public trial lets you add your venue structure and run test orders before choosing a plan.
More detail when you need it
Specific pages for specific hospitality questions.
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