Terms &
Conditions

1. Definitions

“QRelia”, “we”, “us” or “our” means the QRelia platform, its owner, operator, developer, authorised representatives, contractors and service providers involved in providing the platform.

“Venue” means any hotel, restaurant, bar, café, hospitality business, organisation, company, administrator, manager or individual that creates an account, subscribes to, configures, accesses, deploys or uses QRelia for operational, ordering, menu, customer, device, administrative or commercial purposes.

“Platform” means all QRelia software, websites, onboarding pages, dashboards, customer ordering interfaces, administration tools, receiver screens, kitchen displays, QR code flows, real-time notifications, device integrations, APIs, databases, subscriptions, reporting tools, hosted services, documentation and related functionality.

“Customer” means a guest, visitor, diner, end user or other person who accesses a QRelia-powered experience, including by scanning a QR code, viewing a menu, submitting an order, sending a request or interacting with a Venue through QRelia.

“Content” means all information, data, text, prices, menu items, images, logos, descriptions, allergens, dietary labels, location names, availability settings, order information, staff-entered notes and other materials uploaded, configured, submitted or displayed through the Platform.

2. Business Use & Customer Access

QRelia is primarily a business-to-business hospitality SaaS platform supplied to Venues for commercial and operational use. These Terms are primarily between QRelia and the Venue that creates, subscribes to, deploys or administers the Platform.

Customers may interact with QRelia-powered pages when scanning QR codes, browsing menus, placing orders or submitting requests. Customer-facing experiences are controlled by the Venue. The Venue remains responsible for the customer relationship, service delivery, order handling, food and drink supply, pricing, refunds, complaints and compliance with consumer-facing obligations.

3. Platform Scope

QRelia is a hospitality technology platform designed to help Venues manage digital menus, QR-based ordering, order receiving, operational workflows, real-time updates, subscription access, reporting and connected device experiences.

QRelia is not a restaurant, hotel, food provider, payment card issuer, bank, delivery company, legal adviser, nutrition adviser, allergen authority, employment system, property management system, safety system or emergency service.

Unless a separate written agreement expressly says otherwise, QRelia does not provide bespoke operational consultancy, managed venue services, food handling, payment reconciliation, accounting, legal compliance review, allergen verification or guaranteed commercial outcomes.

4. Accounts, Access & Security

Venue administrators are responsible for ensuring that all account information is accurate, current and authorised. You must keep login details confidential and must not share administrator access with unauthorised persons.

• You are responsible for all actions performed through your account, tenant, dashboard, QR flows and staff access.
• You must notify us immediately if you suspect unauthorised access, credential sharing, compromised devices or security misuse.
• We may suspend access where we reasonably suspect misuse, security risk, unpaid fees, unlawful activity, abusive behaviour, technical abuse or breach of these Terms.
• We may apply role-based, subscription-based, usage-based or tenant-based restrictions to protect the platform and other users.
• You must ensure staff users are trained appropriately and only granted access required for their role.

QRelia may use tenant boundaries, identity controls, subscription locks, system permissions and other safeguards. You must not attempt to bypass, disable, manipulate or interfere with those controls.

5. Venue Responsibilities

Each Venue is responsible for configuring, reviewing and maintaining its own operational content within QRelia. This includes menus, categories, items, modifiers, prices, images, descriptions, availability, location names, QR code placement, opening times, order workflows, service areas, venue settings, subscription selection, customer messages and staff permissions.

Menu, Pricing & Availability

The Venue is solely responsible for ensuring menus, prices, item availability, descriptions, modifiers, service charges, taxes, promotions and customer-facing information are accurate, current and lawful. QRelia is not responsible for losses, disputes, refunds, chargebacks or customer complaints arising from incorrect Venue configuration or staff operation.

Allergens, Ingredients & Dietary Information

Any gluten-free, dairy-free, vegan, vegetarian, allergen, ingredient or dietary information entered into QRelia is controlled by the Venue. QRelia does not verify ingredients, recipes, preparation methods, substitutions, cross-contamination risk, supplier changes, menu changes, staff advice or food safety procedures.

Legal, Licensing & Operational Compliance

The Venue is responsible for complying with all applicable laws, licences, tax obligations, food hygiene rules, allergen regulations, consumer protection rules, alcohol licensing obligations, employment requirements, accessibility obligations and industry standards that apply to its business.

6. Orders, Requests & Customer Use

QRelia may allow Customers to place orders, send requests, view menus, select options, communicate requirements, or trigger operational workflows. The acceptance, preparation, fulfilment, rejection, cancellation, correction, payment handling or refund of any order remains the responsibility of the Venue.

• QRelia does not guarantee that any order, request, notification or status update will be accepted, prepared, seen, actioned or delivered by the Venue.
• QRelia is not liable for delays, incorrect orders, missed orders, unavailable items, duplicate orders, kitchen errors, staff handling errors or service failures.
• Customers must review order details before submitting them and must raise special requirements directly with Venue staff.
• Venues must actively monitor their receiver screens, kitchen displays, dashboards, staff devices and physical service areas.
• Venues must maintain fallback operational procedures in case of internet, device, browser, hosting, power or platform interruption.

7. Subscriptions, Billing & Payments

QRelia may be provided on a subscription basis. Subscription tiers, pricing, included features, device access, usage limits, trial periods, billing cycles and availability of functionality may vary depending on the selected plan and current commercial offer.

Payments may be processed by third-party payment providers such as Stripe. By subscribing, you agree to provide valid payment details and authorise recurring charges according to your selected plan, billing interval, taxes, add-ons, device options and any agreed usage charges.

Plans, Upgrades, Downgrades & Feature Access

Features may be made available, restricted or removed based on subscription tier, trial status, payment status, tenant status, device package or commercial agreement. Upgrades, downgrades and plan changes may affect billing, access to historical features, device functionality, usage limits and available workflows.

We may update plan names, feature packaging, pricing, limits and subscription structure from time to time. Where legally required or commercially reasonable, we will provide notice of material changes.

Trials

Trial access, where offered, is provided at our discretion and may be limited, changed, suspended or withdrawn. Unless otherwise stated, continued use after a trial may require an active paid subscription.

Failed Payments & Suspension

If payment fails, is disputed, reversed, cancelled, charged back or remains overdue, we may restrict, suspend or terminate access to QRelia, including venue dashboards, customer ordering, receiver screens, reporting, devices, integrations and premium features.

Refunds

Fees are generally non-refundable unless required by applicable law or expressly agreed in writing. Subscription fees cover access to the platform, not a guaranteed level of revenue, customer adoption, operational performance, order volume, cost saving or business outcome.

Taxes

Prices may be exclusive of VAT, sales tax or similar taxes unless clearly stated otherwise. The Venue is responsible for any applicable taxes, duties or charges connected with its subscription or use of QRelia.

8. Hardware, Devices & Physical Installations

QRelia may integrate with or control hardware including displays, Raspberry Pi-based controllers, lighting systems, LED strips, indicators, sensors, screens, tablets, mobile devices, browsers or other connected devices. Hardware functionality depends on correct installation, local network stability, power supply, device condition, venue environment, browser support, third-party libraries and ongoing maintenance.

• Venues are responsible for safe installation and use of any physical hardware unless otherwise agreed in writing.
• Electrical work must be performed safely and, where required, by qualified persons.
• QRelia is not liable for damage caused by incorrect installation, unsuitable power supplies, overheating, misuse, modification, physical impact, humidity, unsuitable venue conditions or environmental factors.
• Hardware features may depend on internet connectivity, local Wi-Fi, browser support, power continuity, operating system behaviour and third-party libraries.
• Venues must not install or operate devices in a way that creates fire, electrical, accessibility, safety, privacy or operational risk.

9. Availability, Maintenance & Changes

We aim to provide a reliable platform, but we do not guarantee uninterrupted, error-free, real-time or permanently available service. QRelia may be affected by hosting issues, internet outages, DNS issues, SSL certificate issues, browser behaviour, device sleep settings, operating system updates, third-party services, payment providers, local venue networks, maintenance, upgrades, security incidents, software defects or force majeure events.

Unless a separate written service level agreement expressly applies, QRelia is provided without any guaranteed uptime, response time, notification delivery time, order delivery time, support response time, data processing time or real-time performance standard.

We may update, improve, modify, restrict, suspend or remove features where reasonably necessary for security, performance, product development, legal compliance, commercial viability, payment enforcement, platform integrity or protection of other users.

Risk-Based Suspension

We may immediately throttle, restrict, suspend or disable access to the Platform, a tenant, account, QR flow, integration, device or feature where we reasonably believe it is necessary to protect platform integrity, prevent overload, avoid abuse, investigate suspicious activity, comply with law, prevent harm, protect other users or respond to unusual usage spikes, security threats or operational risk.

10. Data, Content, Privacy & Security

Venues retain responsibility for the data and content they upload, enter, configure or display through QRelia, including menu text, prices, images, venue details, customer-facing messages, operational notes, order data, location data and configuration settings.

By uploading, entering or submitting Content, you grant QRelia permission to store, process, display, transmit, back up and use that Content as required to provide, secure, maintain, support and improve the Platform.

Data Protection Roles

For personal data relating to a Venue’s Customers, staff, orders, table/location activity and operational use, the Venue is generally the data controller and QRelia acts as a processor or service provider on the Venue’s behalf, except where QRelia processes data for its own legitimate business purposes such as platform administration, account management, billing, fraud prevention, security, diagnostics, legal compliance and service improvement.

Each Venue is responsible for ensuring it has a lawful basis and appropriate notices for collecting, using and displaying personal data through QRelia, including any customer order details, special requests, dietary notes or staff information.

Tenant Separation

QRelia is designed to support tenant-based separation of Venue data. Venues must not attempt to access another Venue’s data, tenant, QR flows, dashboards, orders, devices or configuration. Any suspected cross-tenant access issue must be reported immediately.

Retention, Backups & Deletion

We may retain operational data, account records, billing records, logs, backups and security records for as long as reasonably necessary to provide QRelia, maintain platform integrity, resolve disputes, comply with legal or accounting obligations, investigate misuse, enforce these Terms, improve reliability and protect our legitimate business interests.

Deleted or terminated account data may continue to exist in backups, logs or archival systems for a reasonable period before being overwritten or removed according to our normal retention processes. We are not required to retain Venue Content indefinitely unless a separate written agreement says otherwise.

Security

We use reasonable technical and organisational measures intended to protect the Platform. However, no system is completely secure. Venues remain responsible for their own devices, staff accounts, local networks, passwords, QR code placement, browser sessions, exported data and internal access controls.

• You must not upload unlawful, misleading, infringing, offensive, unsafe or harmful content.
• You must ensure you have permission to use any images, logos, menu descriptions, brand assets or customer-facing content uploaded.
• We may remove or restrict content that creates legal, security, operational, reputational or platform risk.
• We may use aggregated, anonymised or non-identifying operational data to analyse usage, improve reliability and develop QRelia.
• You must not enter unnecessary sensitive personal data into QRelia unless you have a lawful basis and operational need to do so.

11. Third-Party Services & Integrations

QRelia may integrate with or depend on third-party services such as payment processors, hosting providers, analytics tools, email systems, APIs, QR code services, messaging tools, POS systems, PMS systems, device libraries, browser APIs, operating systems or hardware components.

We are not responsible for third-party outages, pricing changes, API changes, data handling, errors, security incidents, service limitations, discontinued services, policy changes or loss of functionality. Use of third-party services may be subject to their own terms, privacy policies and availability limitations.

Where payment processing is provided by Stripe or another provider, card handling, payment authentication, subscription charging and payment method storage may be governed by that provider’s own terms. QRelia does not act as a bank, card issuer or payment network.

12. Intellectual Property

QRelia, including its software, source code, user interface, platform design, workflows, branding, architecture, device logic, documentation, copy, visual style, concepts, operational patterns and trade secrets, is owned by QRelia or its lawful owner unless expressly stated otherwise.

You are granted a limited, revocable, non-exclusive, non-transferable right to use QRelia only for your authorised venue operations during an active subscription, trial or approved access period.

• You must not copy, resell, sublicense, reverse engineer, clone, reproduce, modify or create derivative works from QRelia.
• You must not remove branding, copyright notices, attribution or ownership references without permission.
• You must not use QRelia to build, train, benchmark, specify or assist with a competing product or service.
• You must not permit a competitor, consultant or unauthorised third party to inspect, access or analyse QRelia without written permission.
• You must not use screenshots, demos, documentation or access to QRelia in a misleading way or to imply ownership or endorsement.

Venue Content remains owned by the Venue or its respective rights holder. However, the Venue grants QRelia the rights necessary to host, display, process, transmit, back up and use that Content to provide the Platform.

13. Acceptable Use Restrictions

You must not use QRelia to:

• break the law or violate regulatory obligations;
• upload malicious code, spam, abusive content, unsafe instructions or misleading information;
• attempt to bypass subscription locks, tenant boundaries, permissions, payment enforcement or security controls;
• interfere with platform availability, performance, infrastructure, devices, databases or other venues;
• scrape, crawl, copy, mine, overload, stress-test, reverse engineer or exploit the platform without written permission;
• conduct automated attacks, credential stuffing, denial-of-service activity, vulnerability scanning or unauthorised security testing;
• misrepresent QRelia as your own technology or falsely imply partnership, ownership, authorisation or endorsement;
• use QRelia for emergency communication, safety-critical alerts or legally mandated notices where failure could cause harm;
• store or transmit unnecessary sensitive personal data, unlawful content or information you are not authorised to process.

We may monitor usage patterns, logs, traffic and technical activity to detect abuse, enforce subscription limits, investigate incidents, protect other users and maintain platform integrity.

14. Beta, Pilot & Experimental Features

Some QRelia features may be provided as beta, pilot, trial, experimental, preview, custom or early-access functionality. This may include new ordering flows, reporting dashboards, device integrations, lighting logic, automation, analytics, subscription features, onboarding flows or venue-specific configuration.

Beta, pilot and experimental features may be incomplete, unstable, changed, withdrawn, restricted, reset or discontinued at any time. They are provided for evaluation and operational improvement only and should not be relied upon for critical operations unless separately agreed in writing.

15. Indemnity

To the maximum extent permitted by law, the Venue agrees to indemnify, defend and hold harmless QRelia, its owner, developer, operators, contractors, representatives, service providers and affiliates from and against any claims, demands, losses, liabilities, damages, penalties, fines, costs and expenses, including reasonable legal fees, arising out of or relating to:

• the Venue’s use, misuse, configuration or deployment of QRelia;
• incorrect menus, prices, availability, allergens, dietary information, descriptions, images or customer-facing content;
• food preparation, food safety, service delivery, refunds, customer complaints, operational decisions or staff actions;
• breach of these Terms, applicable law, licensing obligations, data protection obligations or third-party rights;
• unauthorised access caused by the Venue’s staff, devices, credentials, local network, QR placement or internal procedures;
• hardware installation, local device use, physical venue setup or unsafe operating environment;
• claims brought by Customers, staff, suppliers, regulators or third parties connected with the Venue’s business.

16. Warranties & Disclaimers

QRelia is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, representations, conditions and guarantees, whether express, implied, statutory or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability and uninterrupted operation.

We do not warrant that QRelia will be error-free, secure, compatible with every browser, device, operating system, venue network or hardware setup, or that any defect, interruption, data issue, notification delay or integration issue will be corrected within any particular timeframe.

The Venue is responsible for determining whether QRelia is suitable for its own business, operational environment, risk tolerance, staff workflows, legal obligations and customer-facing use.

17. Disclaimers & Limitation of Liability

QRelia is provided to support hospitality operations, but we do not guarantee that the platform will meet every requirement, increase revenue, prevent staff mistakes, replace staff supervision, deliver every notification, prevent missed orders or operate without interruption.

No Operational, Commercial or Compliance Guarantee

QRelia supports hospitality operations but does not replace professional judgement, staff training, management oversight, food safety procedures, allergen controls, payment reconciliation, accounting, tax compliance, legal review, licensing compliance or customer service.

Excluded Losses

To the maximum extent permitted by law, QRelia shall not be liable for indirect, incidental, special, consequential, exemplary or punitive losses, including loss of profit, revenue, goodwill, reputation, business opportunity, data, customers, orders, food waste, staff time, operational disruption, wasted expenditure, chargebacks, refunds, regulatory penalties or third-party claims.

Liability Cap

To the maximum extent permitted by law, QRelia’s total aggregate liability arising from or relating to the platform, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall not exceed the amount paid by the affected Venue to QRelia for the relevant service during the three months immediately before the event giving rise to the claim. If no fees were paid, QRelia’s total liability shall be limited to £100.

Non-Excludable Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded under applicable law.

18. Suspension & Termination

We may suspend or terminate access immediately if you breach these Terms, fail to pay fees, misuse the platform, create security risk, infringe intellectual property, provide misleading information, behave abusively, use QRelia in a way that may harm us, other users, Customers or platform integrity, or where suspension is reasonably required for legal, security, billing or operational reasons.

Upon termination, your right to use QRelia ends immediately. This may include loss of access to dashboards, ordering pages, receiver screens, QR flows, reports, integrations, devices and subscription features.

Data After Termination

After termination or expiry, we may retain, delete, anonymise, archive or export data according to our operational, legal, security, accounting, backup and compliance requirements. We are not required to retain Venue Content indefinitely. Venues are responsible for exporting or copying any information they require before termination where export functionality is available or agreed.

Survival

Any provisions that by their nature should continue after termination will continue, including intellectual property, payment obligations, restrictions, indemnity, disclaimers, liability limits, data handling, governing law and dispute provisions.

19. Force Majeure

QRelia will not be liable for delay, failure, interruption, data loss, service degradation or inability to perform caused by events outside our reasonable control. This includes internet failures, hosting failures, supplier failures, payment provider issues, cyberattacks, denial-of-service attacks, power outages, natural disasters, fire, flood, war, terrorism, labour disputes, government action, legal restrictions, epidemics, pandemics, device failures, network failures or failures of third-party services.

20. Assignment & Transfer

The Venue may not assign, transfer, delegate or subcontract its rights or obligations under these Terms without our prior written consent.

QRelia may assign, transfer, subcontract or otherwise deal with its rights and obligations under these Terms in connection with business restructuring, company formation, investment, sale, acquisition, merger, asset transfer, operational handover, use of contractors or continuation of the Platform.

21. General Legal Terms

Entire Agreement

These Terms, together with any applicable subscription terms, written order form, Privacy Policy, Data Processing Addendum, subprocessor disclosures, service level agreement or expressly agreed written agreement, constitute the entire agreement between the parties regarding use of QRelia and replace all prior discussions, messages, proposals, demos, presentations, statements or understandings relating to the same subject matter.

Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No Waiver

If we do not enforce any part of these Terms immediately, this does not mean we waive the right to enforce it later. Any waiver must be explicit and in writing to be effective.

No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise, agency relationship or fiduciary relationship between QRelia and any Venue.

Notices

We may provide notices by email, through the Platform, on qrelia.uk, through account areas, invoices or other reasonable communication methods. The Venue is responsible for keeping account and billing contact details accurate and monitored.

Interpretation

Headings are for convenience only and do not affect interpretation. Words such as “including” mean “including without limitation”. References to laws include amendments or replacements of those laws. Singular words include the plural where the context allows.

22. Data Processing Addendum

This section applies where QRelia processes personal data on behalf of a Venue in connection with the Platform. It is intended to operate as a practical Data Processing Addendum between QRelia and the Venue unless a separate written Data Processing Agreement is signed.

Processing Roles

For personal data relating to Customers, staff users, orders, venue locations, service notes and operational activity, the Venue is generally the controller and QRelia acts as processor. For account administration, billing, platform security, diagnostics, abuse prevention, legal compliance and business management, QRelia may act as an independent controller.

Processing Instructions

QRelia will process Venue-controlled personal data only as reasonably necessary to provide, secure, maintain, support, troubleshoot and improve the Platform, or as otherwise instructed by the Venue through its use and configuration of QRelia, unless required by law to process data differently.

Categories of Data

Data processed may include account details, staff user details, customer order details, table or location references, QR interaction context, menu selections, modifiers, special requests, operational notes, device/browser metadata, logs, subscription and billing metadata, venue configuration and support communications.

Security Measures

QRelia will use reasonable technical and organisational measures appropriate to the nature of the Platform, including tenant separation, access controls, authentication, hosting security controls, logging, backup practices and operational safeguards designed to protect personal data against unauthorised access, loss, misuse or alteration.

Confidentiality

Persons authorised to process Venue-controlled personal data on behalf of QRelia will be subject to appropriate confidentiality obligations, whether by contract, professional duty or operational access restriction.

Subprocessors

The Venue authorises QRelia to use subprocessors and third-party service providers where reasonably necessary to provide the Platform. QRelia remains responsible for ensuring that subprocessors used for personal data processing are subject to appropriate contractual or operational controls.

Assistance, Requests & Incidents

Taking into account the nature of the Platform and information available to QRelia, we will provide reasonable assistance to the Venue with data subject requests, security incidents, deletion requests, access requests and compliance queries where legally required and technically feasible. The Venue remains responsible for responding to its Customers and staff unless QRelia is legally required to respond directly.

Deletion or Return

On termination, QRelia may delete, anonymise, retain or return Venue-controlled personal data according to these Terms, the Privacy Policy, technical feasibility, backup cycles and legal, security, accounting or dispute-resolution requirements.

23. Subprocessors & Third-Party Infrastructure

QRelia may rely on third-party providers to host, secure, deliver, bill, monitor, diagnose, communicate and operate the Platform. These providers may process limited personal data or operational data where necessary for their function.

Typical Subprocessor Categories

• hosting and server infrastructure providers;
• database, backup, storage and security providers;
• payment processors, including Stripe or equivalent providers;
• email, notification and communication providers;
• domain, DNS, SSL, monitoring and operational tooling providers;
• analytics, diagnostics, logging or support tooling providers, where enabled;
• hardware, operating system, browser or device ecosystem providers involved in connected device functionality.

Changes to Subprocessors

QRelia may add, replace or remove subprocessors as the Platform develops, provided this does not materially reduce the overall protection of Venue-controlled personal data. Where required by law or separate written agreement, QRelia will provide appropriate notice or information about material subprocessor changes.

Subprocessor List

A formal public subprocessor list may be published separately as QRelia scales. Until then, Venues may request reasonable information about current core subprocessors by contacting QRelia, subject to security, confidentiality and commercial limits.

24. Support & SLA Positioning

QRelia is operated with the intention of providing reliable hospitality infrastructure, but no formal service level agreement, guaranteed uptime, guaranteed response time, guaranteed resolution time or support coverage applies unless expressly agreed in a separate written SLA, order form or enterprise agreement.

Support

Support may be provided by email, platform communication, direct contact or other reasonable methods at QRelia’s discretion. Support availability, response priority and troubleshooting depth may depend on subscription tier, commercial arrangement, issue severity, venue cooperation, technical access and whether the issue is caused by QRelia, third-party services, local venue networks, devices or user configuration.

Incident Handling

QRelia may prioritise incidents based on severity, platform-wide impact, security risk, number of affected Venues, payment status, operational urgency and technical feasibility. We do not guarantee that every issue can be resolved, reproduced or fixed within a specific timeframe.

Venue Cooperation

Venues must provide accurate information, screenshots, device details, browser details, network context, staff actions, order references or other reasonable diagnostic information when requesting support. QRelia is not responsible for delay or inability to resolve issues caused by incomplete information, restricted access, unsupported devices, local network problems or third-party failures.

25. Company & Trading Details

QRelia is currently presented as a platform operated under the QRelia name by Lukas Slivka unless and until replaced by a registered company, trading entity or successor business. References to QRelia include any lawful successor, assignee, trading vehicle, incorporated company or operating entity that continues or owns the Platform.

If QRelia is transferred into a limited company, sold, assigned, restructured or operated through another legal entity, these Terms may continue to apply for the benefit of that successor entity without requiring each Venue to re-accept them, subject to applicable law and any separate written agreement.

26. Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them, the Platform or QRelia shall be governed by the laws of England and Wales, unless mandatory local law requires otherwise.

The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim or proceeding arising out of or in connection with these Terms or use of QRelia, except where applicable law requires a different forum.

Before bringing formal proceedings, the parties should first attempt to resolve the matter in good faith by contacting each other and providing reasonable details of the issue.

27. Changes to These Terms

We may update these Terms from time to time. Updated Terms may be published on this page or communicated through the platform, email, invoice, subscription flow or account area. Continued use of QRelia after changes take effect means you accept the updated Terms.

If a change is material and negatively affects an active paid subscription, we will take reasonable steps to provide notice where commercially and legally appropriate. Your continued use after the effective date remains acceptance of the updated Terms.

28. Contact

Questions about these Terms, subscriptions, platform access, billing, privacy, security or venue onboarding should be directed to QRelia.

Email: support@qrelia.uk
Website: qrelia.uk