Platform

Guest ordering

QR guest ordering that belongs to the hotel or restaurant.

There is no app to download and no guest account to create. The QR opens the correct room, table or service area and the guest orders from the menu already prepared by the venue.

QRelia guest menu
QRelia modifier selection
QRelia order status

The guest journey

Each choice appears at the right point in the order.

01

Arrive in the right place

The QR already knows the area and location.

The venue can create printed material for a room, table or service point. A configurable ordering window helps prevent the same link being used later from somewhere else.

Location aware guest menu
02

Choose without confusion

Required options and extra choices stay close to the item.

Modifier groups can control minimum and maximum selections, multiple choices and price changes. Clear rules stop the guest reaching checkout with an incomplete item.

Guest modifier selection
03

Order for the people at the table

Names and quantities can stay with the correct guest.

Shared orders remain understandable when several people choose the same item or different quantities. The service team receives the same assignment.

Assigning items to guests
04

Set the pace

Everything together or a proper course service.

The guest can request the order together or by course. Starters, mains and other groups remain visible through the live service journey.

Guest choosing course service

After the order is placed

The guest can see what is happening with the order.

The status view follows the order as the team confirms it, begins preparation, gives a waiting estimate, serves courses and completes the service.

Order receivedPreparationWaiting estimateCourse progress
Guest waiting message
Guest course progress
Completed guest order

Your venue, not ours

Branding, themes, booking and social links remain part of the experience.

The venue can select the guest theme, add social links and provide a direct route to table booking. The visual preference remains available on the next visit.

  • Venue logo, colours and menu photography
  • Readable light and dark guest themes
  • Booking and social links
  • Area and time based menu availability
  • Mobile performance from the first screen
Guest theme selection

Guest ordering in your own service

Let guests order without sending them into a generic marketplace.