Location
Keep the room, table or service area with the order so staff know where the work belongs.
QRelia Receiver
Hospitality order management
A live order management system for the part of hospitality after the guest taps order.
QRelia keeps room or table context, guest choices, modifiers, notes, waiting information and course progress in one operational workflow so the team can move an order through service without losing its detail.
PendingProcessingWaitingCompleted
Keep the operational context
A status change should not erase everything the team still needs to know.
Order detail
Keep items, modifiers, notes and guest assignment visible through the fulfilment journey.
Service state
Move between pending, processing, waiting and completion while preserving the order record.
Course progress
Track what has been served and what is still expected on orders that need proper course handling.
Clearer guest communication
Use the live workflow to tell the guest what is actually happening.
When staff confirm an order or set a waiting estimate, the guest journey can reflect that progress. This reduces the gap between an internal status screen and the experience on the other side of the service.
- 1Receive the order.
The Receiver presents the location and full order detail.
- 2Confirm and progress.
Move the order into service and communicate a waiting estimate when appropriate.
- 3Serve what is ready.
Course controls keep the rest of the order active when only part of the service is complete.
- 4Complete with a record.
The order remains available for later management review and reporting.
After service
The live order becomes management data instead of disappearing.
Order history feeds the dashboard and analytics, helping managers review volume, value, preparation activity, areas and item performance from the same records created by day-to-day service.
Explore hospitality analytics ↗Order management questions
The live workflow in practical terms.
What order states does QRelia support?
QRelia supports a live workflow including Pending, Processing, Waiting, Completed and Cancelled states, with service controls around the order journey.
Can staff manage course-based orders without completing them too early?
Yes. Course progress can be managed independently so an earlier course can be served while the rest of the order remains active.
Can the team communicate a waiting time to the guest?
Yes. Waiting estimates can be set from the Receiver and reflected in the guest status journey.
Does the order history feed management reporting?
Yes. The order record is used across the archive, dashboard and analytics so live service and later review remain connected.
See the complete order journey